Applying [[tactical IA]] tools and methods can improve accuracy, veracity, and performance of [[Generative AI]] tools. For instance, ontologies and knowledge graphs that clearly describe a domain of knowledge can give GenAI tools a body of structured data that isn't inherent in LLMs. ## Evidence - [Daniel Svonava on LinkedIn: RAG + Knowledge Graphs cut customer support resolution time by 29.6%. 📉… | 18 comments](https://www.linkedin.com/posts/svonava_rag-knowledge-graphs-cut-customer-support-activity-7207397265425006593-t2-c?utm_source=combined_share_message&utm_medium=member_desktop) --- **Relates to**: [[Concepts/information architecture|IA]], [[AI]], [[knowledge graph]]