> [!bot-text] AI-generated > This text was drafted by [[Jake]] and has not been reviewed. > [!info] Source > [Cracking the Code on Conversational Commerce](https://www.ebayinc.com/stories/news/cracking-the-code-on-conversational-commerce/) > by [[RJ Pittman]] > Related: `= this.related` ## Summary The ability for computers to understand online shoppers’ intent has been an elusive goal. There are several reasons for this, but the main culprit is the stateless nature of today’s search engines. *(Summarized by Ghostreader)* ## Significance > [!bot-text] > Diagnoses why stateless search engines can't capture shopper intent, and what conversational interfaces must add to fix it — an early, concrete take on conversational commerce. ## Claims & insights Claims that cite this summary (claims link here via `source`): ![[Summary - Cracking the Code on Conversational Commerce (Publish - Claims)]] ## Related summaries Summaries that point at the same concepts: ![[Summary - Cracking the Code on Conversational Commerce (Publish - Related)]]