> [!bot-text] AI-generated > This text was drafted by [[Jake]] and has not been reviewed. > [!info] Source > [Cracking the Code on Conversational Commerce](https://www.ebayinc.com/stories/news/cracking-the-code-on-conversational-commerce/) > by <!-- IQ: =this.creator -->[[RJ Pittman|RJ Pittman]]<!-- /IQ --> > Related: <!-- IQ: =this.related -->[[Concepts/iaclass.md|iaclass]], [[Concepts/information behavior.md|information behavior]]<!-- /IQ --> ## Summary The ability for computers to understand online shoppers’ intent has been an elusive goal. There are several reasons for this, but the main culprit is the stateless nature of today’s search engines. *(Summarized by Ghostreader)* ## Significance > [!bot-text] > Diagnoses why stateless search engines can't capture shopper intent, and what conversational interfaces must add to fix it — an early, concrete take on conversational commerce. ## Claims & insights Claims that cite this summary (claims link here via `source`): <!-- QueryToSerialize: TABLE WITHOUT ID link(file.link, file.title) AS "Claim", confidence AS "Confidence" FROM #claim WHERE contains(file.outlinks, [[Summary - Cracking the Code on Conversational Commerce]]) SORT file.mtime DESC --> <!-- SerializedQuery: TABLE WITHOUT ID link(file.link, file.title) AS "Claim", confidence AS "Confidence" FROM #claim WHERE contains(file.outlinks, [[Summary - Cracking the Code on Conversational Commerce]]) SORT file.mtime DESC --> | Claim | Confidence | | ----- | ---------- | <!-- SerializedQuery END -->